Delivery & Returns

​Delivery

Shipping is free within Australia and your item will be mailed within 3 business days from receipt of purchase. Please allow up to ten days for delivery.

We do not offer international shipping at this time.

Please note that items are handmade and each may differ slightly in person. For items with natural materials or packaging, there might be natural imperfections in the materials in the fiber of the linen or othe natural objects. 

COVID-19 presents uncertain circumstances and whilst we will do everything to get your order delivered to you in time, should there be unforseeable events during the current global pandemic​ it may not be possible.

Hampers

The Mother's Day Hamper and Deluxe Mother's Day Hamper are available only for collection from Foundation and Friends of the Botanic Gardens, Cottage 6 Mrs Macquaries Road Sydney NSW 2000, on Wednesday 29 April or Friday 8 May only. Further details will be sent to you after you purchase.

Returns ​

All sales are final. 

Should you receive an incorrect or faulty product, please immediately contact Foundation & Friends and we can arrange, as appropriate, a goods exchange. Goods will not be accepted for return later than 30 days of your receiving the goods.

If you receive any product that is damaged, we will send you a replacement as soon as possible (depending on product availability) once we have received return of the damaged product. If your product is lost during shipment we will send you a replacement (depending on product availability) once we have waited for the maximum delivery time to expire. All replacement items for lost or damaged products will be shipped at our cost.

Barring lost or damaged items, all sales are final.

Contact Us 

Foundation and Friends of the Botanic Gardens
Cottage 6, Mrs Macquaries Road, Sydney, NSW, 2000

Email: ​Foundation.friends@rbgsyd.nsw.gov.au